A 99.9% Server Uptime
We’ve set up our shared web hosting platform using reliable hardware components and heavily customized software. Our admins have installed a tweaked version of Security–Enhanced Linux on all our physical machines in order to ensure utmost protection and reliability. We’ve installed several denial–of–service protection tools in addition to very powerful firewalls to make sure our internal network is unassailable and safe.
All shared web hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on topflight hardware components provided by Juniper. On top of that, on every router, we have placed a firewall with an intricate algorithm to successfully filter out all shady requests.
Thus, in each of our data centers – in our US based data center, in our UK based data center, in our datacenter in FI, in our East Europe based data center and in our AU based data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done everything to decrease all possible risks with our cloud hosting plans and regardless of the fact that we offer premium tech support, there are times when the customer is just not happy with what we have to offer. Or he needs to move to a more robust hosting solution, like a VPS server or a dedicated server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not completely happy, you will get a refund.
24/7 Technical Support
If you’ve ever had to wait around for hours for an answer, you are aware of how aggravating this can be, especially when your website is on the line. Because of this, we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our techs will be at your disposal and they will respond to you within one hour. And the best thing is that their average support ticket response time is under twenty minutes!