Support and Help Channels
A 60 mins Ticket Resolution Guarantee
Our customer help and support team is on–line 24x7x365 to reply to all of your current support tickets. Every ticket you submit to us is going to be addressed within maximum 60 minutes. If your issue demands the aid of an admin, we will forward the ticket to the person in charge and will let you know that the situation is under control.
Expert Client Assistance Service
Our client help and support crew is going to be online for you round the clock to to take care of all service request tickets that you send to us. We offer client support for all software that are pre–configured on your server. These include our custom created Control Panel, the preferred Operating System plus the server administration panel (depending on the VPS type).
A Descriptive Help Zone
A detailed and consistently updated knowledge base is included in our in–house built Control Panel. It gives you quick tips on how to perform all of the general web site maintenance duties. The Help section supplies comprehensive how to articles and reviews and step–by–step video lessons. You can gain access to the Help area by clicking the Help or Video buttons in the upper right side of each Control Panel section.