A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be dealt with in no more than sixty minutes after the trouble ticket or email has been submitted. If your issue calls for additional assistance from a server admin, we will direct the trouble ticket or the e–mail to the person in charge, right away and we will leave a note to let you know that more time will be required for arriving at the optimal solution. If you make use of our Optional Admin Services package, all of the tasks included there will be completed whenever you like.
An Exceptional Technical Support Service
Our client support team will be available to you 24–7–365 if you require help working with our Control Panel or with any of the apps that we pre–install for your convenience on the server. And if you require help with the everyday admin tasks on your dedicated server, you can take advantage of our Optional Admin Services package, that includes backup hard disk drive storage space, weekly OS updates, installation and troubleshooting services, server monitoring and restarting services, etc.
An Intuitive Help Area
Every dedicated server comes with our free–of–charge Control Panel, which offers an extensive knowledge base and a group of educational video tutorials. Whenever you need assistance with the Control Panel, just hit the Help or Videos buttons in the top right corner.