One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting offer a one-hour response time guarantee, which means that no matter what query or obstacle you may have, we’ll always be there to lend a hand. In fact, it seldom takes more than 30 minutes to get a problem sorted out or a question answered, and this is valid for both sales and technical matters. Our support team reps are available 24/7, even on legal holidays and weekends, which suggests that you will get immediate support at any time. We are aware of exactly how precious time can be, so by the time we answer your support ticket or e-mail, we will have looked into the issue and, if we haven’t come up with a solution, we will supply you with more information on what you need to do on your end, when the case demands this. With our support service, you can be certain that there will be somebody to lend you a hand instantly, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we understand just how crucial it is to get swift help, we promise that you’ll never need to wait for more than 1 hour to obtain a reply to any support ticket that you submit through your semi-dedicated server Control Panel. As it is, you will rarely have to wait around for more than twenty-thirty minutes and this is valid for any issue regardless of its nature – technical, billing or general. What’s more, our customer and technical support staff will be at your service 24/7/365, which suggests that even in case you send a ticket during legal holidays, you’ll invariably obtain a fast reply, which will contain the answer to an inquiry, the solution to a complication or the details required to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you won't ever have to waste an entire day hanging around awaiting an answer like you would with lots of other providers.