Live Chat Support

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If your hosting provider provides live chat support, you will be able to talk with an agent in real-time and find out helpful info or get a problem resolved promptly. The basic advantage of using chat rather than calling to talk to a live person is that you will need only a computer with web access, which means that you will not pay any fees when you are in another country or state. Furthermore, it is a lot quicker to copy and paste details like domains, usernames or error messages in other words details which are sometimes hard to give to the other side on the telephone. The real-time chat is also a considerably faster solution to contact your hosting supplier's support crew compared to using a ticketing system. Last, but not least, when some issue requires more time to be dealt with, you're able to do something else while you wait for guidance on the live chat, which means that you will not lose time - something that is impossible if you are on the telephone.

Live Chat Support in Shared Web Hosting

We supply a live chat assistance service for all shared web hosting that we offer and we can support you with almost everything live. If you don't have an account with our company yet, we're able to provide you with more information about the packages to help you to choose the most suitable package. In case you are a current client, we will be able to assist you with any billing or general matter as well as with lots of common technical problems, for example an e-mail address installation in a desktop e-mail client. If you cannot call us for some reason or you are in some country where we don't have a local phone number, the live chat will be the best way to contact us. Needless to say, some situations require more time to investigate and test, therefore you'll need to open a support ticket to our technicians, but nonetheless, we're able to save your time and help you with various troubles on the chat.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all our prospective and present clients. If you are searching for a new web hosting account, you can chat in real time to one of our representatives and get more info about our semi-dedicated servers so that you can pick the optimal package for your web sites. If you already own an account with us, we will be able to assist you in a very timely manner with billing, general and 1st level techissues. Although sometimes you may have to open a support ticket since there're problems that can't be resolved on the live chat, we'll be able to assist you with various basic jobs, such as installing an e-mail account in an email client or forwarding one domain name to another. In this way, you'll benefit from timely support and you'll save a lot of time.