A ticketing system is the most widely used medium of communication that hosting companies offer to their clients. It is typically part of the billing account and is the most efficient way to handle an issue that takes some time to examine or that has to be escalated to a sysadmin. In this way, all responses provided by either party will be kept in the exact same place in the event that somebody else wants to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which suggests that you’ll need to log in and out of no less than 2 accounts in order to perform some procedure or to get in touch with the company’s client support staff. In case you wish to administer several domains and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. Besides, it can take significant time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you’ll never need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst you’re browsing your website files or changing various account settings. The ticketing system is being strictly monitored 24x7x365 by our client care team representatives and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to get help. In stark contrast to certain hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and request information in regard to any technical or billing issue. Moreover, you can see a number of educational articles, which will help you resolve the most common challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you’d like to contact our help desk support staff members, you will be able to send a trouble ticket directly from your Hepsia hosting Control Panel instead of using a totally different support platform like you will have to do with the vast majority of hosting companies out there. Our integrated ticketing system will enable you to submit a new ticket effortlessly and to go through older tickets using a smart search filter. Besides, you’ll be able to read the relevant knowledge base articles that our system will present to you depending on the problem category that you pick for your new ticket. You can do all the above-mentioned things without logging out of your Control Panel at any time, which implies that if you come across any complication or have an enquiry, you can touch base with our support engineers and fix the given problem in less than 1 hour via one single platform.