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The availability of the customer and technical support that a shared web hosting company offers can tell you a lot about the services they offer too. If you are allowed to use only email messages and tickets, you have most probably found some reseller not the web hosting supplier. When this is the case, you will probably have to wait for a couple of days to have an issue resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the real hosting company for additional help. If the supplier offers several means of communication with fast response time that are available at any time, they are most likely the top provider, not a reseller. Which means that you'll receive timely assistance and top-notch support because they'll have immediate access to the servers where your account is. Whatever the problem - technical or sales, it's generally much better to have the option to communicate with your web hosting company directly using your preferred method of communication.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of getting assistance without delay, so our shared web hosting services feature 24/7 technical support and various ways of communication. If you don't have an account yet, you can call us or use our live chat and chat with a live representative, in order to find out about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up ordering a service which you can't use effectively. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it requires further investigation. Unlike the vast majority of providers out there, we answer to all tickets within the hour, so you will not have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 technical support services even on official holidays. All your web sites will be available all of the time and so will we. With a lot of connection options, you are able to pick the optimal way to get in touch with us and inquire about our solutions in case you don't have an account yet, or request assistance if you are already among our customers. You'll be able to call us, have a chat with a live agent, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with 1-hour reply time guarantee, although it hardly ever takes over 20 min to get assistance whatever the complexity of the problem. Using our customer and tech support services, we are available for you every time you need us, not several days later.

24/7 Customer Support in Dedicated Servers

With a 1 hour max response time guarantee, you will benefit from extremely fast support when you obtain a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, as a result if you open a support ticket through your billing account or you send an email related to any kind of issue with your server or the pre-installed software on it at any time of the day, you'll get an answer within the hour, even during holidays. Our ticketing system is the perfect option if the matter in question requires a longer period of time to be solved or when it has to be given to our admins, since it is much easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.