Irrespective of the fact that the web hosting service provided by the different companies is virtually the same, every provider has got a personalized platform with its own modifications and ways to perform given things. That’s the reason why, an information-stuffed knowledge base would be incredibly helpful both for people with little to no past experience and for technically savvy users who will sooner or later discover how particular operations are performed, but will waste some time in the meantime. The objective of such a knowledge base is to help make the service fast and easy to use, saving users plenty of time and efforts. The result is more content clients, since they can effortlessly find the info they need, and much less work for the customer service staff members, because usually the majority of the queries and difficulties that clients have got are already enumerated in the knowledge base. In case the articles are expertly written and encompass more topics, you will be able to discover more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Shared Web Hosting

Our shared web hosting plans feature a detailed knowledge base where you can find info on all the issues that you could run into and their resolutions. You can read how to set up and administer a mailing list, how to use an .htaccess file, or how to proceed if the settings of your mail client are accurate, but yet you are unable to send email messages, for example. We have tried our utmost best to be as thorough as possible and to cover all the available options so as to help you save time and effort and to provide you with different solutions for every problem. The knowledge base contains educative articles too – both generic ones about the hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular functions and features in every section of the Control Panel, while if you would like to check the entire collection of articles, you should visit the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Servers

We have prepared an elaborate knowledge base for all our current and prospective customers, so if you order a semi-dedicated server account from our company, you will be able to find any information that you need at any moment. We’ve got numerous informative help articles, which will help you understand better what is happening in your semi-dedicated server account – "What’s PHP?" and "What are file access permissions?" are simply two instances. Our instructive tutorials will help you do anything you wish – extract an archive, import a database, redirect a domain, and so on. Additionally, we also have troubleshooting guidelines, which will allow you to find out what causes a given problem and the potential solutions for it. If you are not able to send emails or your domain name opens an HTTP 500 error message, for instance, you can consult our knowledge base and rectify the issue momentarily. You can access the articles through each section of the Control Panel, as well as through the dedicated Help section.